What types of products does Trackram sell?
Trackram offers concrete cutting, coring, and surface preparation equipment, along with related jobsite tools and accessories. Our catalog includes concrete and masonry saws, tile saws, core drilling equipment, surface grinders, scarifiers, and supporting equipment used in professional construction and maintenance environments.
Are the products intended for residential or professional use?
The products offered on Trackram are intended for professional and commercial use. Many items are designed for contractors, municipalities, and jobsite applications where durability and consistent performance are required.
Do products come assembled or ready to use?
Assembly requirements vary by product. Some equipment ships fully assembled, while others may require minor assembly or setup. Product pages include manufacturer information when assembly is required.
Do products include blades, bits, or accessories?
Included components vary by product. Some equipment is sold as a standalone unit, while others may include specific accessories. Please refer to the individual product description for details on what is included with each item.
Can these products be used on reinforced concrete?
Many cutting and coring tools are designed for reinforced concrete applications. Compatibility depends on the specific tool, blade, or bit being used. Always review product specifications and manufacturer recommendations before use.
How do I place an order?
Orders can be placed directly through the Trackram website. Once an order is submitted, an order confirmation email is sent with purchase details.
Can I modify or cancel my order after placing it?
Orders may be canceled or modified only if they have not yet shipped. If you need to request a change, please contact us as soon as possible after placing your order.
Do you offer bulk or multiple-item orders?
Bulk or multiple-item orders may be available depending on product availability. If you have specific quantity requirements, please contact us prior to placing your order.
Where do orders ship from?
Orders are shipped from U.S. fulfillment locations. Shipping origin may vary depending on the product.
How long does shipping take?
Most orders process within 3–5 business days before shipment. Delivery timelines vary by product and destination. Estimated delivery information is outlined in our Shipping Policy.
Will I receive tracking information?
Yes. Once an order ships, tracking information is sent to the email address provided at checkout. Tracking details may not be available until the shipment has been scanned by the carrier.
Do orders ship in multiple packages?
Some orders may ship in multiple packages depending on product type, size, or availability.
What is your return policy?
Returns are handled in accordance with our Returns & Refunds Policy. Eligibility, timelines, and instructions vary by product.
What if my order arrives damaged or incorrect?
Please inspect your order upon delivery. If an item arrives damaged or incorrect, contact us within 30 days of delivery so the issue can be reviewed.
Are all products eligible for return?
Some products may not be eligible for return due to size, condition, or manufacturer restrictions. Please review the Returns & Refunds Policy for full details.
Do products include a manufacturer warranty?
Warranty coverage varies by product and manufacturer. When applicable, warranty information is provided by the manufacturer and may be included with the product documentation.
Who do I contact for product support?
For questions related to orders, shipping, or general product information, you may contact Trackram directly. For technical support or warranty-related issues, manufacturer guidance may apply depending on the product.
How can I contact Trackram?
You can contact us by phone or email during business hours. Full contact details are available on our Contact Us page.
What are your customer service hours?
Customer service is available Monday–Friday, 9:00 AM–5:00 PM (MST).
How quickly do you respond to inquiries?
We typically respond to inquiries within 24–48 business hours.